Q: How do I enable Splashtop access on a Mac?Ī: If you have enabled our native Splashtop integration on an asset policy for a Mac (as shown below), you will need to enable several permissions within macOS.
Once you have enabled the permissions, the Provide permissions dialog will change to your logo and you may close it. 
Just like you did for Full Disk Access, check the box to the left of SyncroMSP for Screen Recording. If this Screen Recording dialog appears, click Open System Preferences. Go back to Syncro and, if it is there (it likely won't be on macOS 10.13 and 10.14), by Screen recording click Enable. Library > Application Support > SyncroMSP > SyncroMSP. Lock in the lower left first to do this).Ĭlick the drive selector at the top and select The + below the list (you may need to unlock the If you do not see SyncroMSP listed inside Full Disk Access, click In the Security & Privacy settings, you will see a If it does not automatically open the Security & Privacy settings, click Provide permissions. During the installation, you will likely be prompted to enable Full Disk Access (Mojave 10.14 and newer) and/or Screen recording (High Sierra 10.13 and newer) permissions. When it finishes downloading, double click the SyncroDesktop-].pkg file to launch it. In the upper right, click New > RMM Agent Installer. Search for a customer and click their name. The Mac Agent supports the Apple M1 processor. Currently, our agent supports Monterey (12), Big Sur (11), Catalina (10.15), Mojave (10.14) and High Sierra (10.13). 
Q: What macOS versions does the Mac Agent support?Ī: Just like Apple, we'll ensure that the Mac Agent supports the current version and the prior three versions. † Requires macOS Full Disk Access Permission at Install Remote Control - "Bring your own" Splashtop Remote Control - "Bring your own" ScreenConnect
Remote Control - "Bring your own" TeamViewer System Checks - External Monitoring (ping/http) Scheduled Scripts (on Policy or manual schedule)
When does the Mac Agent launch-at startup or when the user logs in?įeature Matrix against the Windows Agent FeatureĪgent Icon with Menu - Customizable icon/menu
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